Refund policy

Return Policy

Effective Date: September 29, 2025

At DZ Royal, we strive to ensure customer satisfaction with every purchase. To provide clarity and fairness, please review our return policy below. This policy applies to all items purchased through our online channels unless otherwise specified. Please note that return policies may vary depending on where and how you purchased the product, including the shipping source and platform. Specific variations are outlined below. Disclosure: Most items sold on dzroyal.com are shipped by our suppliers.

Policy Variations:

  1. Purchases Shipped and Sold Directly from DZ Royal Warehouse:
    • This applies to items fulfilled directly by DZ Royal via dzroyal.com.
    • Returns or exchanges are accepted within 7 business days from the date of delivery (as indicated on your shipping confirmation or tracking information). The 7-business-day period begins on the day of delivery and excludes weekends and public holidays.
    • All sales are final after this 7-business-day return window. No returns, exchanges, refunds, or store credits will be accepted beyond this period, regardless of the reason (except as required by law for defective items—see below).
  2. Purchases Shipped from DZ Royal Partners:
    • If your item is shipped from one of our partner suppliers or vendors, returns will be processed in accordance with the partner’s specific return policy.
    • Please refer to the product listing, order confirmation, or contact customer service for details on the applicable partner’s policy, as it may differ from our standard terms (e.g., longer or shorter windows, different conditions).
  3. Purchases on Other Platforms (e.g., TikTok Shop, etc.):
    • If the purchase was made through third-party platforms such as TikTok Shop or other marketplaces, the return policy will be implemented in accordance with that platform’s guidelines.
    • These may supersede or modify our standard policy. For example, TikTok Shop typically requires a 30-day return window from delivery. Always check the platform’s terms at the time of purchase for specifics.

General Eligibility for Returns (Where Applicable):

  • Condition of Items: Items must be returned in their original, unused condition, with all original packaging, tags, labels, and accessories intact. Proof of purchase (e.g., receipt, invoice, or order number) is required for all returns.
  • Eligible Items: Most items qualify for returns, subject to the conditions above and the applicable policy variation. However, certain items are non-returnable at any time, including but not limited to:
    • Perishable goods (e.g., food, flowers).
    • Personalized or custom-made items.
    • Intimate apparel, swimwear, or undergarments (for hygiene reasons).
    • Digital downloads or software (once accessed or downloaded).
    • Gift cards or certificates.
  • Refund Method: Refunds will be issued in the original form of payment. If the original payment method is unavailable, a store credit may be provided.

Defective or Damaged Items:

  • If an item is defective, damaged upon receipt, or does not match the description provided at the time of purchase, please contact us immediately. We comply with applicable implied warranty laws and will handle such cases on an individual basis, which may include repair, replacement, or refund. This does not fall under the standard return policy and may extend beyond any specified window, regardless of the policy variation.

How to Return an Item:

  1. Initiate a return through your account on our website (dzroyal.com) or by contacting customer service. For partner-shipped or platform purchases, follow the instructions provided by the partner or platform.
  2. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
  3. Once received and inspected, refunds will be processed within 5-10 business days.

Important Notes:

  • This policy is subject to change without notice. The version in effect at the time of purchase applies.
  • We reserve the right to refuse returns that do not meet the criteria outlined above or appear to be an abuse of this policy.
  • For questions or assistance, contact our customer service at (917) 385-8145 or customerservicedzroyal@gmail.com or visit dzroyal.com.

By making a purchase, you acknowledge and agree to this return policy. We recommend reviewing it prior to completing your transaction.

Disclosure Requirement: Depending on your location (e.g., in states like California, New York, or Florida), failure to clearly display this policy at the point of sale may result in default return obligations under state law. We advise posting this policy prominently on your website and on order confirmations to ensure compliance. Consult a legal professional for state-specific advice.